Teams: The future of Communications

What are “Teams” in Unified Communications?

“Teams” are the tools released by both Microsoft and Cisco when they took their unified communications technology to the next level. These tools, Microsoft teams & WebEx teams allow you to call, chat, join meetings, create persistent rooms (for instant messaging and/or meetings), file share, and much more.

Microsoft Teams
Microsoft Teams Tutorial

An all-in one tool is great for improving your communication, but it goes beyond the immediate benefits. With persistent chat rooms, automation becomes very interesting. As an example, we have our tickets alert the respective teams in WebEx teams. Also, our chat bot can alert on maintenances, outages, escalations, and it can give details on who owns a particular task.

Use case

Imagine you want to check an appointment, you have to go into your appointment tool and see who the appointment belongs to and when it is scheduled. As opposed to typing the customer’s name to the bot and getting your response directly.

Secondly, you have to chat with the person who owns the appointment. With teams, you’re already in the right place.

Additionally, now it’s time to call back the client? Again, it’s just at the click of a button.

Finally, all of the tasks in this scenario are very simple, but being able to streamline tasks like this is what takes an effective team to the next level. Furthermore, this avoids the frustrating cases where you just can’t find that one bit of information that you were looking for. All achieved with rapid access to information and team ressources.

WebEx or Microsoft?

Microsoft Teams WebEx Teams

What’s the difference?

At a glance, Microsoft Teams and WebEx teams are very similar. This did not happen by accident.

As you might have guessed, Cisco has largely modeled their chat features after Microsoft Teams while Microsoft has adapted their Unified Communications to be more like Cisco.

As indicated, the tools themselves have small differences. For instance, in Microsoft’s tool, the teams and individual chat are separate menu items. This contrasts with WebEx where they are contained in the same menu item with 2 tabs. WebEx also has a separate menu for managing your team structure, Microsoft Does not.

The above differences really don’t matter to an organization. What is most important is the integrations & interoperability.

Integrations & Interoperability

This is where you need to decide between Microsoft Teams & WebEx Teams. Intuitively, Microsoft Teams integrates very well with the Microsoft application suite.

Microsoft Teams
Office 365 & Microsoft Teams
  • Office 365 Integration
  • OneDrive file sharing integration
  • SSO integration

On the other hand, WebEx Teams integrates seamlessly with WebEx calling & Cisco Unified Communications Manager. Thus, your extension, caller ID, and everything you would expect from your phone system are available on WebEx Teams.

WebEx Teams
WebEx Meetings within WebEx Teams
WebEx Teams
Direct Integration with your Business Phone System

In conclusion, your business needs one of these tools. If you’re looking for seamless voice integration, Cisco & WebEx Teams is the way to go. If you do not have a Cisco System, and you do not plan on using Cisco telephony, then, Microsoft Teams is probably the better choice.

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